To work as a Senior Team leader / Team Leader / Project leader in an Domestic or an International Call centre where my progressive & extensive experience in the industry will be further developed and utilized for the benefit of an organization and reach to the position of Operation Head.
Key Skills & Strengths :
Ø Effective Communication Skill
Ø Team Building & Leading.
Ø Good Grasping Power & Adaptable
Ø Understanding different level KPIs for different processes
Ø Process building , implementation & management
Ø MIS Generation & management
Ø Training of Call Centre Processes including soft skill, software handling, communication needs etc.
Ø Best Team Leader for India times Process across 13 branches – Feb-2007
Ø Best Team Performance for ICICI Telemarketing consecutive for May-2005 to July-2005
Ø Call Center Training from JTS Call center Training institute Bangalore
Ø Desktop Publishing from Aptech for 1 year
Ø Desktop OS : WINx ,
Ø MS Office, Browsers, Chat tools (Voice and non-voice), e-mails, web-conferencing etc.
Ø Installations and 1st level troubleshooting for OS & MS-Office
Ø Data backup management
Ø Multimedia - Photo shop, Other Tools and applications
Please ask for Updated Resume on email@example.com
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