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Copy Right @ Mohit Raval March 2007



 To work as a Senior Team leader / Team Leader / Project leader in an Domestic or an International Call centre where my progressive & extensive experience in the industry will be further developed and utilized for the benefit of an organization and reach to the position of Operation Head.

Key Skills & Strengths :


Ø Effective Communication Skill 

Ø Team Building & Leading.  

Ø Good Grasping Power & Adaptable 

Ø Understanding different level KPIs for different processes 

Ø Process building , implementation & management  

Ø MIS Generation & management 

Ø Training of Call Centre Processes including soft skill, software handling, communication needs etc.

 Achievements :


Ø Best Team Leader for India times Process across 13 branches – Feb-2007 

Ø Best Team Performance for ICICI Telemarketing consecutive for May-2005 to July-2005

 Training and Courses :

Ø Call Center Training from JTS Call center Training institute Bangalore 

Ø Desktop Publishing from Aptech for 1 year 



Ø Desktop OS : WINx ,  

Ø MS Office, Browsers, Chat tools (Voice and non-voice), e-mails, web-conferencing etc. 

Ø Installations and 1st level troubleshooting for OS & MS-Office 

Ø Data backup management 

Ø Multimedia - Photo shop, Other Tools and applications


The Bigger the Challenge … the better 

Please ask for Updated Resume on


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